Frequently Asked Questions

Find answers to common questions about our services

Why is my social trading account not replicating the actions of the providers?

If you are a follower of a social trading account and you find that your account is not replicating the actions of the providers, there are several reasons why this could be the case.

First, you should check your risk management settings to make sure they are properly configured. If the settings are not set up correctly, the system may not replicate the trades of the providers. 

Second, if you have not activated the subscription to the provider, the system will not be able to replicate their trades. Make sure you have activated the subscription and that it is still active. 

Third, if the subscription has been suspended, the system will not be able to replicate the trades of the providers. Make sure the subscription is still active and that you have not been blocked from the system. 

Finally, if you do not have enough money in the account, the system will not be able to replicate the trades of the providers. Make sure you have enough money in the account to cover the trades. 

By taking these steps, you should be able to ensure that your social trading account is replicating the actions of the providers. 

Last Updated: 4 months ago

Difference Between Providers and Followers

Social trading is a popular way to trade in the financial markets. It allows traders to copy the strategies and activities of experienced traders, called providers. This allows traders to benefit from the expertise of the provider without needing to have the same level of experience themselves. 

The provider is the experienced trader who shares their trading strategies and activities. They execute trades on their own accounts, and these trades are automatically replicated by followers.

The follower is an individual who chooses to copy the trades of a provider. Followers replicate the provider's trades in their own accounts, allowing them to automate trading. This means that the follower does not need to have the same level of experience as the provider in order to benefit from their strategies.

In summary, the provider is the experienced trader who shares their strategies, and the follower is an individual who chooses to copy those strategies.

Last Updated: 4 months ago

How do I deposit and withdraw funds in my social trading account?

Here's how to deposit and withdrawal money from social trading platforms :

Login to the client area. This is typically accessible from the main page of the trading platform you're using.

Go to the traders menu. This is located on the central side of the screen. 

Click on the internal transfer option. This will allow you to transfer funds between different accounts.

Select from which account to which account you would like to transfer funds.

Fill up the details, including the amount you would like to transfer, and any additional information that may be required.

Click submit. This will initiate the transfer process and the funds will be deposited into the destination account.

Withdrawing money from social trading platforms is just as easy. All you need to do is follow the same steps as above, only this time, select the account from which you would like to withdraw the funds. Once you have filled up all the details, click submit and the funds will be transferred to your designated account. By following the steps outlined above, you can easily and securely transfer funds between different accounts. 

Last Updated: 4 months ago

How frequently can I request a withdrawal for my performance fee as a strategy provider?

As a social trading provider, you can request a withdrawal from your earned commission as frequently as you'd like. There is no limit to the number of times you can make a withdrawal, so you can choose to withdraw all your performance fees earned as often as you'd like.

The process for requesting a withdrawal is easy and straightforward. Overall, as a social trading provider, you can request a withdrawal from your earned commission.There is no limit to the number of times you can make a withdrawal, and you can choose to withdraw all your performance fees earned.

Last Updated: 4 months ago

What is the commission fee for CopyCent?

The commission charges are 2 pips per entry. 


Last Updated: 4 months ago

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