Frequently Asked Questions
Find answers to common questions about our services
What documents are required for the individual registration?
To complete the company registration process, you will typically need to upload the following documents:
- National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
- Valid Driving License (within 3 months expiry)
- Valid Passport (6 months before expiry)
Creating an account with an online service is often a tedious process, requiring users to submit multiple forms of identification and personal information. However, with the introduction of individual registration auto-verification systems, the process has become much simpler and faster.
Once these documents are submitted, they are automatically verified by the system, allowing for a quick and easy registration process.
What documents are required for the corporate registration?
To complete the company registration process, you will typically need to upload the following documents:
- National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
- Certificate of Incorporation: Submit a copy of the certificate of incorporation, ensuring that it remains valid within the last six months. This document verifies the legal formation of the company.
- Evidence of Appointment of Director: Furnish documentation that substantiates the appointment of directors within the company. This ensures clarity on the leadership structure and responsibilities.
Do you offer any trading contests for traders?
Certainly, we offer contest promotions, and announcements regarding any contest launches will be made through our website.
How to create ticket from helpdesk?
Here are step-by-step sentences for creating a ticket from the helpdesk:
- Log in to the client portal: Start by logging in to the client portal using your credentials.
- Navigate to the helpdesk menu: Once logged in, locate the helpdesk menu on the right side, positioned above or beside the main dashboard.
- Access the helpdesk: Click on the helpdesk menu to open the helpdesk section.
- Add a new ticket: Within the helpdesk section, look for an option that allows you to add a new ticket. Click on it to initiate the ticket creation process.

Following these steps will guide you through the process of creating a new ticket from the helpdesk in the client portal. Be sure to provide all necessary details and information when adding a new ticket.
How to create IB link?
- To generate an IB link, navigate to the Partnership Menu and select "Marketing tools."
- Within the Marketing tools section, scroll down to "Create New Link" to access the link creation feature.
- Choose the option to "Create new link" to initiate the process of generating a new IB link.
- Follow the on-screen instructions and provide the necessary details to customize your link.
- Once you've inputted the required information, click "Continue" to proceed with the creation of your IB link.
- Review the generated link to ensure it aligns with your marketing strategy and partnership goals.
- Congratulations! You've successfully created an IB link that can now be utilized for marketing and promotional activities.