Frequently Asked Questions
Find answers to common questions about our services
What are the trading hours?
Our platform follows standard market hours:
- Stock Market: 9:30 AM to 4:00 PM Eastern Time (Monday to Friday)
- Forex Market: 24 hours a day (Sunday 5:00 PM to Friday 5:00 PM Eastern Time)
- Cryptocurrency Market: 24/7
How do I deposit funds?
You can deposit funds through several methods:
- Bank Transfer
- Credit/Debit Card
- PayPal
- Cryptocurrency
To make a deposit, go to your account dashboard and click on "Deposit Funds".
What are the fees for trading?
Our fee structure is transparent and competitive:
- Stock trades: $0.01 per share with a minimum of $1.99 per trade
- Options: $0.65 per contract
- Forex: No commission, we make money on the spread
- Cryptocurrencies: 1.5% per transaction
How do I reset my password?
If you've forgotten your password, follow these steps:
- Click on "Login" in the top right corner
- Click on "Forgot Password" below the login form
- Enter the email address associated with your account
- Check your email for a password reset link
- Click the link and follow the instructions to create a new password
Is my personal information secure?
Yes, we take security very seriously. We use industry-standard encryption to protect your personal and financial information.
Our platform is regularly audited by third-party security experts to ensure we maintain the highest security standards.
We never share your information with unauthorized third parties.