Frequently Asked Questions
Find answers to common questions about our services
I've lost my phone. What steps should I take to deactivate two-factor authentication (2FA)?
Kindly reach out to us via live chat promptly, and we'll assist you in the process of disabling 2FA on your account. Once you have a new phone, you can proceed to re-enable 2FA.
Is it possible to change the introducing broker (IB)?
Once you've registered using an IB link, it is not possible to change your introducer broker (IB). We recommend that you enter the IB ID when creating a new live trading account. The IB ID is synonymous with the client ID. To view it, log in to the client area, navigate to the profile section, select "My Profile," and check your client ID.
What is the reason for the delay in crediting my deposit to my account?
Deposits are accessible 24/7, However, there may be times when a deposit may not appear instantly. This delay can be attributed to various factors, including, but not limited to, inherent limitations of the selected payment method.
Follow the steps below to confirm the processing of your deposit:
A.Refer to our website for anticipated processing durations, or explore additional details on payment methods.
B.You can review the transaction history for verification.
- Log in to your Client Area.
- Navigate to the traders menu.
- Select Transaction History.
- Provide the necessary details.
- Click Submit.
- Identify the transaction; details such as deposit time, payment method, trading account, status, and deposited amount are all displayed here.
- Click on the transaction to access its details, providing insights into the processing status of your deposit.
C. If your deposit has surpassed the expected processing time, please open a new ticket via helpdesk and reach out to Trading Support. Kindly provide the following details:
- Confirmation of your deposit (e.g., a screenshot of the payment slip)
- Transfer amount
- Date of the deposit
What is the process for closing my trading account?
You can submit a new ticket through the helpdesk to request the closure of an unused trading account by specifying the account details. Alternatively, you may contact us via live chat for further assistance.
How do I update my personal information?
To modify your personal information, navigate to "My Profile," then select "Profile Information." Choose the specific details you wish to change and click on the "Update" button.
If you encounter any difficulties making changes, please reach out to us through live chat for assistance.
