Frequently Asked Questions
Find answers to common questions about our services
What is minimum balance ?
A Follower account must have a minimum balance to follow the Provider. For example, the provider set USD 100 as the minimum balance, so the investor should have the same amount or more than 100 as the requirement to follow the provider.
If investor equity less than USD 100 the error "Not enough Money" will be appear
Why Hasn't My Performance Fee Been Paid?
This fee is paid to the fund manager as a reward for their successful management of the fund. However, it is not uncommon for investors to find themselves asking, "Why hasn't my performance fee been paid?"
The answer to this question may be due to a concept known as the high water mark. This is a rule that states that the fund manager must first cover any losses incurred by the fund before they can receive their performance fee. In other words, if the fund has lost money since the last time the performance fee was paid, then the fund manager must first make up those losses before they can receive their fee.
In summary, if you are asking why your performance fee hasn't been paid, it may be because the fund manager must first cover any losses incurred by the fund before they can receive their fee. This is known as the high water mark and is a standard practice in the industry.
Are there any requirement to become a social trading provider?
There is no requirement to become a social trading provider. Anyone with the necessary knowledge and experience can set up their own social trading account and start trading. All that is required is an understanding of the financial markets, the ability to identify profitable trading opportunities, and the willingness to take risks.
What is interval meaning ?
Trading Results are the aggregated profits of copied trades of a Subscription. They are later on used to calculate Payments. Trading Results’ calculation is performed by the Social Trading. Trading Interval is specified as one of the Offer conditions. We have a fews options for Interval;
Per Trade
Daily
Weekly
Monthly
General Examples;
Example 1:
Performance Fee = 20%
Interval: Per Trade
Performance Fee = 20%
Interval: Per Trade
Trading result Mode: Positive Profit
Trade 1 PnL = $50 → $10 Performance Fee will be paid out;
Trade 2 PnL = - $100 → No Fee;
Trade 3 PnL = $20 → $4 Fee will be paid out;
Trade 4 PnL = $60 → $12 Fee will be paid out.
Example 2:
Performance Fee = 20%
Interval: Daily
Trading result Mode: Positive Profit
Day 1 Trade 1 PnL = $50;
Day 1 Trade 2 PnL = - $100;
Interval’s Profit = - $50 → No Fee
Day 2 Trade 3 PnL = $20;
Day 2 Trade 4 PnL = $60;
Interval’s Profit = $80 → $16 Fee will be paid
Example 3:
Performance Fee = 10%
Interval: Weekly
Trading result Mode: HWM
Week 1 PnL = $400 → $40 Performance Fee will be paid out;
Week 2 PnL = -$200 → No Fee ($400 - $200 = $200 < $400 HWM);
Week 3 PnL = $300 → $10 Fee will be paid ($400 - $200 + $300 = $500; $500 - $400 = $100)
...and so on.
Why is my social trading account not present in the provider's listing?
Copytrading is a popular way to make money in the financial markets, but sometimes it can be difficult to find the right provider. If your copytrade account does not exist in the provider's listing, there are several potential reasons why.
The most common reason is that the provider has not yet started trading. Many providers require that their traders have a certain amount of experience before they can open a copytrade account.
Another potential reason is that the provider has set their account to private. This means that only certain people can access the account, and your account may not be included in the listing.
Finally, it is possible that provider's account is inactive. If there is no active trading within one month, the system may have automatically deactivated it.
In conclusion, if your copytrade account does not exist in the provider's listing, it is likely due to one of the reasons mentioned above. Make sure to contact the provider to find out the exact reason before attempting to open a new account.