Frequently Asked Questions

 Here are step-by-step for changing your email address:

1. Log in to the client portal: Start by logging in to the client portal using your current credentials.
2. Navigate to the profile menu: Once logged in, go to the profile menu.
3. Access profile information: Within the profile menu, find and select the "Profile" option.
4. Click on the email section: Locate the email section within your profile information and click on change button to initiate the email address change process. 
5. Receive PIN number: Upon initiating the change, a PIN number will be automatically sent to your current email address for verification.
6. Check your mailbox: Access your current mailbox to retrieve the PIN number sent for verification purposes.
7. Enter the PIN number: Enter the PIN number received in your mailbox to confirm and proceed with the email address change.
8. Continue with the change: After successfully entering the PIN, continue with the process to finalize and save the new email address.

Make sure to follow each step carefully, and be attentive to any prompts or messages that guide you through the email change process in the client portal. 

To enhance the security of your trading account, you can activate two-factor authentication. Follow these steps to set up Two-factor Authentication for your account: 

1. Log in to the Members Area.
2. Navigate to the 'Profile' section and select 'Two-factor Authentication.'
3. Click enable two-factor authentication via Google Authenticator.

Both trading and investor passwords are used to access a trading account, but they serve different purposes:

1. Trading Password: 

• A trading password, sometimes called a "master password" or "trading password," is used to log in to a trading platform with full access to the account. It allows the user to perform various actions, including opening and closing trades, modifying orders, and managing the account.
• Traders typically use the trading password to execute trades and actively manage their positions. This password grants complete control over the account and its trading activities.
• Keeping the trading password secure and confidential is crucial, as it allows for the execution of trading decisions.

1. Investor Password: 

• An investor password, also known as a "read-only password" or "view-only password," provides limited access to a trading account. Users can view the account's activities with an investor password, such as trade history, account balance, and open positions.
• However, the investor password does not allow the user to execute trades, modify orders, or make any changes to the account. It is primarily for monitoring and verifying the account's performance.
• The investor password is often shared with third parties, such as account managers or individuals interested in verifying a trader's track record without the ability to interfere with trading activities.

The use of both passwords serves a security and control purpose. The trading password is for the account holder's complete control and trading operations. In contrast, the investor password allows limited access for those who need to observe account activity without the ability to make changes. Traders should use and protect these passwords accordingly to ensure the security and integrity of their accounts. 

Trading Pro offers a variety of six distinct trading account options tailored to suit your individual trading preferences. These options encompass Pro (MT4), ScalpX (MT4), Rookie (MT4), Micro (MT4), ScalpX (CTrader), and ScalpX (MT5). Your client portal can accommodate multiple trading accounts simultaneously, depending on the specific account type you've selected. 

Note: A confirmation email is exclusively dispatched to your designated email address upon the registration of a new client portal. The creation of new trading accounts will not trigger the sending of a confirmation email. 

 Here are step-by-step sentences for opening a trading account using the provided points:

1. Log in to the client portal: Begin by logging in to the client portal using your existing credentials.
2. Navigate to the accounts menu: Once logged in, go to the accounts menu, typically located in the left side or within the main dashboard.
3. Select "Open Live Account": Within the accounts menu, find and click on the option that says "Open Live Account."
4. Choose the type of trading account: A list of different trading account types will be presented. Select the specific type of trading account you want to create (e.g., rookie, scalpx, etc.).
5. Continue with the process: After selecting the type of trading account, proceed by clicking on the "Continue" or a similar button to initiate the account opening process.

Ensure that you provide any required information, such as personal details and financial information, as part of the account creation process. Additionally, be attentive to any prompts or instructions provided during the account opening procedure in the client portal.