Frequently Asked Questions
Find answers to common questions about our services
What documents are required for the individual registration?
To complete the company registration process, you will typically need to upload the following documents:
- National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
- Valid Driving License (within 3 months expiry)
- Valid Passport (6 months before expiry)
Creating an account with an online service is often a tedious process, requiring users to submit multiple forms of identification and personal information. However, with the introduction of individual registration auto-verification systems, the process has become much simpler and faster.
Once these documents are submitted, they are automatically verified by the system, allowing for a quick and easy registration process.
What documents are required for the corporate registration?
To complete the company registration process, you will typically need to upload the following documents:
- National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
- Certificate of Incorporation: Submit a copy of the certificate of incorporation, ensuring that it remains valid within the last six months. This document verifies the legal formation of the company.
- Evidence of Appointment of Director: Furnish documentation that substantiates the appointment of directors within the company. This ensures clarity on the leadership structure and responsibilities.
Do you offer any trading contests for traders?
Certainly, we offer contest promotions, and announcements regarding any contest launches will be made through our website.
How to create ticket from helpdesk?
Here are step-by-step sentences for creating a ticket from the helpdesk:
- Log in to the client portal: Start by logging in to the client portal using your credentials.
- Navigate to the helpdesk menu: Once logged in, locate the helpdesk menu on the right side, positioned above or beside the main dashboard.
- Access the helpdesk: Click on the helpdesk menu to open the helpdesk section.
- Add a new ticket: Within the helpdesk section, look for an option that allows you to add a new ticket. Click on it to initiate the ticket creation process.

Following these steps will guide you through the process of creating a new ticket from the helpdesk in the client portal. Be sure to provide all necessary details and information when adding a new ticket.
How to get cashback?
Here are step-by-step sentences for setting up a cashback wallet:
- Create a cashback wallet: Begin by establishing a cashback wallet. To do this, navigate to the accounts menu on the platform.
- Access the accounts menu: Once in the accounts menu, locate the option for creating a new account or wallet.
- Press "Open Live Account" button: Look for the "Open Live Account" button within the accounts menu and click on it to proceed.
- Select the cashback wallet option: When prompted to choose the type of account, select the option specifically labeled as a "Cashback Wallet."
These steps will guide you through the process of creating a cashback wallet in your accounts menu. Be sure to follow any additional instructions or provide necessary information to complete the setup of your cashback wallet.