Frequently Asked Questions

Find answers to common questions about our services

What documents are required for the individual registration?

To complete the company registration process, you will typically need to upload the following documents: 

  1. National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
  2. Valid Driving License (within 3 months expiry) 
  3. Valid Passport (6 months before expiry)

Creating an account with an online service is often a tedious process, requiring users to submit multiple forms of identification and personal information. However, with the introduction of individual registration auto-verification systems, the process has become much simpler and faster.

Once these documents are submitted, they are automatically verified by the system, allowing for a quick and easy registration process. 

Updated: 4 months ago

What documents are required for the corporate registration?

To complete the company registration process, you will typically need to upload the following documents: 

  1. National ID: Provide a valid copy of your national identification card as a primary form of personal identification.
  2. Certificate of Incorporation: Submit a copy of the certificate of incorporation, ensuring that it remains valid within the last six months. This document verifies the legal formation of the company.
  3. Evidence of Appointment of Director: Furnish documentation that substantiates the appointment of directors within the company. This ensures clarity on the leadership structure and responsibilities. 


Updated: 4 months ago

Do you offer any trading contests for traders?

Certainly, we offer contest promotions, and announcements regarding any contest launches will be made through our website. 

Updated: 4 months ago

How to create ticket from helpdesk?

 Here are step-by-step sentences for creating a ticket from the helpdesk:

  1. Log in to the client portal: Start by logging in to the client portal using your credentials.
  2. Navigate to the helpdesk menu: Once logged in, locate the helpdesk menu on the right side, positioned above or beside the main dashboard.
  3. Access the helpdesk: Click on the helpdesk menu to open the helpdesk section.
  4. Add a new ticket: Within the helpdesk section, look for an option that allows you to add a new ticket. Click on it to initiate the ticket creation process.

Following these steps will guide you through the process of creating a new ticket from the helpdesk in the client portal. Be sure to provide all necessary details and information when adding a new ticket. 

Updated: 4 months ago

How to get cashback?

Here are step-by-step sentences for setting up a cashback wallet:

  1. Create a cashback wallet: Begin by establishing a cashback wallet. To do this, navigate to the accounts menu on the platform.
  2. Access the accounts menu: Once in the accounts menu, locate the option for creating a new account or wallet.
  3. Press "Open Live Account" button: Look for the "Open Live Account" button within the accounts menu and click on it to proceed.
  4. Select the cashback wallet option: When prompted to choose the type of account, select the option specifically labeled as a "Cashback Wallet."

These steps will guide you through the process of creating a cashback wallet in your accounts menu. Be sure to follow any additional instructions or provide necessary information to complete the setup of your cashback wallet. 

Updated: 4 months ago

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The TradingPRO International (PTY) LTD (Registration number 2014​/202132​/07) is a Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under the licence number FSP No. 49624. The registered address is at Office 106 1st Floor Pharos House 70 Buckingham Terrace Westville Kwa-Zulu Natal 3630

TradingPRO International Limited (Registration number 208079 GBC) is a Global Business Licence under Section 72 of the Financial Services Act 2001 and an Investment Dealer (Full Service Dealer, excluding Underwriting) Licence under Section 29 of the Securities Act 2005 authorised and regulated by Financial Services Commission, Mauritius under license number GB23202513. The registered address is at 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

Information: Clients who are interested in registering must be at least 18 years of age and above to use the TradingPRO service. For traders who want to start trading, one must know and understand the risks involved, if not including possibilities for you to experience losses ahead. One must be cautious when using the currency market. Traders are encouraged to use the margin to assess the level of ones ability.

Risk Warning: Any information or element made for publication purposes, copying, or reproduction shall be obtained only in writing from TradingPRO. Kindly note that forex trading and trading in other leveraged products involve a significant level of risk and are not suitable for all investors. Trading with financial instruments may result in profits as well as losses, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.

This information is not directed nor intended for distribution to or use by residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company does not offer its services to residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company holds the right to alter the above lists of countries at its discretion.


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