Frequently Asked Questions

Find answers to common questions about our services

What was the reason for the rejection of my documents?

Your documents might have been rejected due to issues such as unclear images, invalidity, expiration, cropped edges, or discrepancies with your profile details. For assistance, feel free to reach out to us through live chat. 

Updated: 4 months ago

How can I regain access to a forgotten password?

At login page;

To reset your password, follow these steps:

  1. Select the " forgot password" option on the login page.
  2. Provide your email address and any additional required information.
  3. Click "Continue" to proceed with the password reset.
  4. An email for password recovery will be sent to mailbox. Access your mailbox to locate this email.
  5. Follow the link provided in the email or enter the received PIN to continue the verification process.
  6. Once on the verification page, enter the PIN you received.
  7. Set a new password for your account and confirm the changes.

By following these steps, you can successfully reset your password and regain access to your account. 

Updated: 4 months ago

What document size specifications are needed for verification purposes?

We accept files in JPG, PNG, PDF, or GIF formats with a maximum size limit of 10MB. 

Updated: 4 months ago

Explore the Benefits of Registering a Demo Account with Trading Pro

Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. Trading Pro offers a variety of Demo Account options, each with its own unique features and trading conditions. 

For example, if you are looking to test strategies with micro lots, the Demo Micro Account (MT4) is perfect for you. This account type offers micro lots, tight spreads, and a leverage of up to 1:2000. 

There are other several type of Demo account that offers by Trading Pro which are Demo PRO Account (MT4) ,Demo Rookie Account (MT4), Demo Scalpx Account (MT4) and Demo Expert Account (MT5) 

To register a new Demo Account with Trading Pro,  here are step-by-step sentences for opening a demo trading account using the provided points:

  1. Log in to the client portal: Begin by logging in to the client portal using your existing credentials.
  2. Navigate to the accounts menu: Once logged in, go to the accounts menu, typically located in the left side or within the main dashboard.
  3. Select "Open Demo Account": Within the accounts menu, find and click on the option that says "Open Demo Account."
  4. Choose the type of trading account: A list of different trading account types will be presented. Select the specific type of trading account you want to create (e.g., Demo micro account, Demo pro account, etc.).
  5. Continue with the process: After selecting the type of trading account, proceed by clicking on the "Continue" or a similar button to initiate the account opening process. 

Registering a new Demo Account with Trading Pro is a great way to test your trading strategies without using real money. With a variety of account types to choose from, you can be sure to find the perfect account for your trading needs. 

Updated: 4 months ago

How to do internal transfer to my trading account?

 Here's a step-by-step guide on how to perform an internal transfer within your trading account:

  1. Log in to the client portal: Start by logging in to your client portal using your login credentials.
  2. Navigate to the funds menu: Once logged in, go to the funds menu, typically located within the platform's main dashboard.
  3. Access internal transfer: Within the funds menu, look for and click on the option labeled "Internal Transfer."
  4. Select transfer details: Choose the accounts for the transfer by specifying the "transfer from" and "transfer to" accounts.
  5. Continue with the transfer: After selecting the accounts, proceed by clicking the "Continue" or a similar button to initiate the internal transfer process.

By following these steps, you can easily perform an internal transfer within your trading account through the client portal. Ensure that you review and confirm the transfer details before completing the process. 

Updated: 4 months ago

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The TradingPRO International (PTY) LTD (Registration number 2014​/202132​/07) is a Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under the licence number FSP No. 49624. The registered address is at Office 106 1st Floor Pharos House 70 Buckingham Terrace Westville Kwa-Zulu Natal 3630

TradingPRO International Limited (Registration number 208079 GBC) is a Global Business Licence under Section 72 of the Financial Services Act 2001 and an Investment Dealer (Full Service Dealer, excluding Underwriting) Licence under Section 29 of the Securities Act 2005 authorised and regulated by Financial Services Commission, Mauritius under license number GB23202513. The registered address is at 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

Information: Clients who are interested in registering must be at least 18 years of age and above to use the TradingPRO service. For traders who want to start trading, one must know and understand the risks involved, if not including possibilities for you to experience losses ahead. One must be cautious when using the currency market. Traders are encouraged to use the margin to assess the level of ones ability.

Risk Warning: Any information or element made for publication purposes, copying, or reproduction shall be obtained only in writing from TradingPRO. Kindly note that forex trading and trading in other leveraged products involve a significant level of risk and are not suitable for all investors. Trading with financial instruments may result in profits as well as losses, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.

This information is not directed nor intended for distribution to or use by residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company does not offer its services to residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company holds the right to alter the above lists of countries at its discretion.


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