Frequently Asked Questions

CVV, an abbreviation for Card Verification Value, is the 3-digit code located on the rear of your VISA or Mastercard debit/credit cards. 

It serves as a security measure implemented to minimize online payment fraud. When conducting any bank card transactions with Trading Pro, you will be required to enter your CVV number. 

Your CVV can be easily located on the back of your card. It's important to clarify that the ATM PIN should not be confused with the CVV. 

Several reasons could lead to a credit card deposit being declined. Here are some common factors:

Insufficient Funds: Ensure that your credit card has sufficient available credit to cover the deposit amount. The transaction may be declined if the card is maxed out or has insufficient credit limit.

Incorrect Card Details: Verify that you entered the correct credit card information, including the card number, expiration date, and security code (CVV). Even a small error can lead to a decline.

Security Measures: Some transactions trigger security measures, especially if they are unusual for your spending patterns. Contact your credit card issuer to confirm that they are not blocking the transaction.

Exceeding Daily Limits: Many credit cards have daily transaction limits; surpassing this limit could result in a declined transaction. 

International Transactions: If you are making a deposit using your credit card through our Client portal you might need to activate international transaction. The transaction decline may be due to potential fraud concerns. You may need to contact your card issuer to inform them of your intended to activate the international transaction.

Card Restrictions: Check if there are any restrictions on your credit card, such as restrictions on online transactions or certain types of payments. Adjustments may need to be made by contacting your card issuer.

Expired Card: Ensure that your credit card has not expired. If it has, the transaction will likely be declined.

Technical Issues: Occasionally, technical issues could result in a declined transaction. Please do not hesitate to contact our Support team for assistance. 

 All transactions, encompassing deposits, withdrawals, and internal transfers, are meticulously documented in your Client portal. To access this information, follow these steps:

1. Sign in to your Client portal.
2. Navigate to Trader's Menu > Funds > Transaction History by selecting the corresponding option.
3. Peruse the list of recorded transactions.
4. Identify the specific transaction you wish to review, considering transaction type, date, and payment methods for reference.
5. Under the "Status" column, ascertain the transaction's current status, whether it is Approved, Pending, Processing, Cancelled, or Declined.
6. For a comprehensive overview of the transaction, click on the transaction itself to display a summary containing all relevant details.

Approved: The transaction was completed. Pending: The transaction is yet to be completed. Cancelled: The transaction was canceled by the client.Declined: The transaction has been rejected.

Here are some potential reasons why a transaction (either deposit or withdrawal) might have been declined:

1. The transaction may have timed out. Please attempt the transaction again later or consider using an alternative payment method.
2. The operation is currently unavailable temporarily. Please try another payment method or retry the transaction at a later time.
3. The transaction was canceled due to an incomplete transfer form or a connection failure. Please make sure all required information is provided and try the transaction again, or consider using a different payment method.
4. A temporary processing error occurred at the bank. Retry the transaction later or opt for an alternative payment method. If the problem persists, contact your bank for assistance.
5. Temporary processing error. Please try the transaction again later or use a different payment method.
6. A card transaction error may have occurred. Ensure that the provided card details are accurate and attempt the transaction again. If the issue persists, contact your card issuer for assistance or consider using another payment method.
7. Your bank account might have insufficient funds. Top up your account and retry the transaction. 

Note: In the event that a deposit transaction is still in a pending status or has been declined, but funds have already been deducted from your bank account, please reach out to the Trading Pro Support team. When contacting them, ensure to provide the following details: -The name of the payment system to which you are attempting to withdraw. -A screenshot or photo serving as proof that funds have been deducted from your bank statement.  

In the event that you withdraw funds to an incorrect account number, it is recommended to promptly contact our Support team for assistance. Typically, if such a scenario occurs, the bank may return the funds to us, and subsequently, we will ensure that the funds are returned to your account. Once this process is completed, you can proceed to initiate another withdrawal of the funds as needed. 

 If your attempt to withdraw was unsuccessful, several reasons may account for this issue. Let's explore a few potential causes:

1. Incorrect information provided on the withdrawal form.
2. Failure to meet Trading Pro's basic requirements for withdrawal, as outlined in our Client agreement.
3. Client cannot request withdrawal request using a third-party account. Withdrawal must request to your own account.  

To track the status of your withdrawal, you can review the Transaction History in your Client portal. For additional information, please consult this article.

If you have further inquiries regarding your withdrawal, feel free to reach out to our Support Specialists .