Frequently Asked Questions

All charts on trading platforms, both desktop and mobile, typically display the bid prices by default.

Note: It is recommended to activate the Ask Line when initiating Sell orders. Here's how you can do it in a few simple steps.

On Desktop:

For MT4: To enable the Ask Line:

1. Right-click anywhere on the chart.
2. Choose Properties > Common tab.
3. Tick the box for Show Ask Price Line.

For MT5: To enable the Ask Line:

1. Right-click anywhere on the chart.
2. Choose Properties > Show tab.
3. Tick the box for Show Ask Price Line.

Mobile

iOS (MT4 and MT5)

On iOS devices using MT4 and MT5 applications, follow these steps to activate the Ask Line:

1. Access Settings. 
2. Navigate to Charts. 
3. Toggle the button next to the Ask Price Line to enable it. The same button can be used to disable it as well.

Android (MT4 and MT5)

MT4

To activate the Ask Line in the Android MT4 application:

1. Navigate to Settings.
2. Select Charts.
3. Mark the Ask Price Line option to enable it. Unchecking this option will disable it.

MT5

To activate the Ask Line in the Android versions of MT4 and MT5 applications:

1. Open the Chart tab.
2. Tap anywhere to access the contextual menu.
3. Select the Settings icon.
4. Mark the Ask Price Line option to enable it. Unselecting this option will deactivate it.

Log files store data akin to the content found on the Journal tab of a trading terminal. This includes details such as the initiation of the terminal, order opening and closing, errors, installation of indicators and Expert Advisors, server connections, etc. Analyzing this information can aid in understanding order execution. If you reach out to us regarding an order, we suggest you provide log files for further assistance. 

How to obtain log files on your desktop terminal

Just to let you know, these procedures apply to both MT4 and MT5, with slight variations in terminology depending on the terminal version.

To obtain log files from the desktop terminal:

1. Open the terminal.
2. Navigate to File → Open Data Folder → Logs folder.

 Each day has its distinct log file, discernible from the filename. For instance, the file named "20230726.log" corresponds to logs from July 26, 2023.

If you need to share specific lines from your terminal logs, you can directly copy them from MetaTrader 4 or MetaTrader 5. Follow these steps:

1. Navigate to the Experts tab or Journal tab (depending on the type of logs needed: Experts for Expert Advisors log files, or Journal for regular log files).
2. Right-click on the desired line and select Copy. If you wish to choose multiple lines, hold down Ctrl+Shift on the keyboard while making your selection.

After copying, you can send this information to our Trading Pro Support Team through Live Chat or via email at [email protected].

How to get log files on Android

Obtaining log files on your Android mobile device can be done by following these steps:

1. Navigate to the Journal located in the top left menu.
2. Choose the relevant dates and tap the letter icon to send the log files via email. Ensure that you modify the recipient to [email protected]. 

How to obtain log files on iOS

Obtaining log files on iOS in your MetaTrader terminal:

1. Navigate to Settings and access the Journal.
2. If required, toggle between dates using the options at the bottom of the window.
3. Copy the content of the log file.
4. Paste the copied text into the Live Chat window during conversations with our Trading Pro Support Team or send it via email to [email protected]. 

Utilize the expanded range of tradable instruments and the convenience of on-the-go trading through the MetaTrader 5 app on your Android or iOS device. This article will guide you on navigating the MT5 app on your chosen device.

Download the MT5 app 

For Android user: 

To download MetaTrader 5 (MT5) on an Android device, follow these steps:

1. Open Google Play Store: Go to the Google Play Store on your Android device. You can find the Play Store icon on your home screen or in the app drawer.
2. Install MetaTrader 5: On the MetaTrader 5 app page, click the "Install" button. This will initiate the download and installation process.
3. Wait for Installation: Wait for the app to download and install on your device. The time required will depend on your internet connection speed.
4. Open MetaTrader 5: Once the installation is complete, you can open MetaTrader 5 directly from the Play Store by clicking the "Open" button on the app page. Alternatively, you can find the app icon on your home screen or in the app drawer and open it from there.
5. Log in or Create an Account: Upon opening the MetaTrader 5 app, you will need to log in with your existing MT5 account credentials or create a new account if you don't have one.
6. Start Trading: After logging in, you should have access to the MetaTrader 5 platform on your Android device. You can start exploring the features and begin trading.

 For iOS user:

To download MetaTrader 5 (MT5) on an iOS device (iPhone or iPad), follow these steps:

1. Open the App Store: On your iOS device, locate and open the App Store. You can find the App Store icon on your home screen.
2. Download MetaTrader 5: On the MetaTrader 5 app page, tap the "Get" button (which may display a cloud icon with an arrow). This will initiate the download and installation process.
3. Authenticate with Touch ID or Face ID: If prompted, authenticate the download using your device's Touch ID or Face ID.
4. Wait for Installation: Allow the app to download and install on your iOS device. The installation time depends on your internet connection speed.
5. Open MetaTrader 5: Once the installation is complete, you can open MetaTrader 5 from the App Store by tapping the "Open" button on the app page. Alternatively, you can find the app icon on your home screen or in the app library and open it from there.
6. Log in or Create an Account: Upon opening the MetaTrader 5 app, log in with your existing MT5 account credentials or create a new account if needed.
7. Start Trading: After logging in, you should have access to the MetaTrader 5 platform on your iOS device. Begin exploring the features and start trading.

Account Management:

For Android:

1. Open MetaTrader 5 and select "Manage Accounts" from the main menu.
2. Tap the + icon, enter "TradingProInternational-Live" in the search, and select it.
3. Enter your trading account number, password, and the correct server. Tap Login.
4. The trading account is added to the Accounts tab.

For iOS:

1. Open MetaTrader 5, go to Settings, and tap "New Account."
2. Enter "TradingProInternational-Live" in the search bar and select the appropriate trading server.
3. Enter your trading account number and password, then tap Sign In.

To switch the active trading account:

• For Android: 
  • Open MetaTrader 5, select Manage Accounts.
  • Tap the desired trading account in the Accounts tab, enter credentials if prompted, and Sign In.
• For iOS: 
  • Open MetaTrader 5, go to Settings.
  • Tap the arrow next to the displayed account, choose the desired account to log in.

Add, Remove, and Reorder Instruments:

For Android:

1. Click on Quotes.
2. Click the + icon, locate the instrument, and tap to add it.
3. To reorder, tap the pencil icon and move instruments.
4. To remove, tap the bin icon, select instruments, and confirm removal.

For iOS:

1. Go to Quotes, click the search bar.
2. Tap + next to the instrument to add.
3. To remove, click the pencil icon, select instruments, and tap the bin icon.
4. Reorder by clicking the rightmost icon and dragging instruments.

Placing Trades:

For Android:

• To open an order: 
  • Go to Quotes, tap the symbol, and tap New Order.
  • Set parameters and tap Buy/Sell for a market order.
  • For pending orders, tap Instant/Market Execution, choose an order type, set parameters, and tap Place.
• To close or modify an order: 
  • Go to Trade, tap an order, press and hold, then tap Modify position or Close position.

For iOS:

• To open an order: 
  • Go to Quotes, tap the instrument, and tap Trade.
  • Set parameters and tap Buy/Sell.
  • For pending orders, tap Instant/Market Execution, choose an order type, set parameters, and tap Place.
• To close or modify an order: 
  • Go to Trade, tap an order, tap Modify position or Close position, and confirm.

You'll receive notifications for order actions. 

If you notice a sluggish performance on the platform, consider the following steps:

1. Uninstall and reinstall the platform.
2. Verify your internet connection for stability.
3. Make sure you have a moderate number of open windows on the platform.
4. If the issues persist despite the above steps, get in touch with the Trading Pro Support team through Live Chat or by sending an email to [email protected].

If you've unintentionally removed the MetaTrader application from your iOS device, here's a guide on how to reinstall it:

To reinstall the MetaTrader application:

1. Open the App Store on your iOS device.
2. Tap on your account icon located in the top right corner of the screen.
3. Select "Purchases" from the menu.
4. Search for either MetaTrader 4 or MetaTrader 5 in your list of purchased apps.
5. Once you locate the MetaTrader app you need, tap on the cloud icon next to it to initiate the reinstallation process.